We are looking for an organised and service-orientedAssistant Front Office Managerto support the daily operations of our front office atGreenscape Hotel. The role is vital in ensuring smooth guest check-in and check-out, handling guest concerns with professionalism, and supervising front desk staff to maintain exceptional service standards.Key Responsibilities:Assist the Front Office Manager in overseeing all front desk operations, including reservations, guest services, and cashiering.

Supervise, train, and motivate front office staff to deliver excellent customer service.

Ensure guest satisfaction by promptly addressing complaints, requests, and inquiries.

Monitor room allocation, occupancy levels, and coordinate with housekeeping for efficient room readiness.

Prepare and review daily reports, including occupancy, revenue, and staff schedules.

Support in implementing hotel policies, SOPs, and service standards to maintain brand consistency.

Handle escalated issues, VIP guest relations, and special arrangements.

Assist in staff performance evaluations and contribute to professional development.

Requirements:Proven experience in front office operations within the hospitality industry, preferably in a hotel environment.

Strong leadership, problem-solving, and interpersonal skills.

Proficiency in hotel management systems (PMS) and Microsoft Office Suite.

Excellent communication skills in English (other languages an advantage).

Ability to work flexible hours, including weekends and holidays.

Why Join Us:At Greenscape Hotel, we believe in creating memorable guest experiences through genuine hospitality and teamwork. As Assistant Front Office Manager, you will play a key role in shaping guest impressions while developing your leadership skills in a supportive, growth-oriented environment.

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Assistant Front Office Manager

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